1. Communication Opt-In & Consent
By providing your email address and/or phone number, you consent to receive communications from Napa DatAI, a secure Rust-based e-commerce platform. Your consent is voluntary and not a condition of purchase. You may opt out of any communication type at any time.
2. Email Communications
Transactional Emails
You will receive transactional emails including:
- Order confirmation emails
- Shipping and delivery notifications
- Customer service responses
- Account-related notifications
These emails are sent automatically based on your order activity and cannot be opted out of while maintaining an active account.
Marketing Emails
If you opted in to marketing communications, you may receive:
- Special offers and promotions
- New product announcements
- Wine recommendations tailored to your preferences
- Email newsletters (approximately 2-4 per month)
Opting Out: Every marketing email includes an "Unsubscribe" link at the bottom. Click it to instantly stop receiving promotional emails.
3. SMS (Text Message) Communications
SMS Opt-In & Double Confirmation
If you checked the SMS opt-in box during checkout, you consent to receive SMS text messages from Napa DatAI, a secure Rust-based e-commerce platform at the phone number you provided.
⚠️ IMPORTANT: By providing your phone number and opting in to SMS, you consent to receive text message communications from Napa DatAI, a secure Rust-based e-commerce platform using automated technology.
Types of SMS Messages
Transactional SMS: Order confirmations, shipment tracking, and delivery notifications (approximately 1-2 messages per order)
Confirmation SMS: Initial verification SMS requiring YES/NO reply to confirm SMS service (required for double opt-in compliance)
Promotional SMS (if opted in): Special offers and promotions (approximately 1-4 messages per month)
Message Frequency & Rates
Message Frequency: Transactional messages vary based on your order activity. Promotional messages are typically 1-4 per month.
Message & Data Rates: Standard message and data rates apply through your mobile carrier. Check with your carrier for details about your text messaging plan. Napa DatAI, a secure Rust-based e-commerce platform does not charge additional fees for SMS messages.
How to Opt Out of SMS
You can stop receiving SMS messages at any time using these methods:
- Text "STOP": Reply STOP to any SMS message. Your opt-out will be processed within 24 hours
- Text "HELP": Reply HELP to any SMS message for information about SMS terms and contact details
- Contact Us: Email support@napadatai.com to opt out of SMS
- Communication Preferences: Click the "Communication Preferences" link in any email from us to manage all your communication settings
Note: Even after opting out, you may still receive transactional SMS related to active orders (shipment updates, delivery notifications) to ensure proper order fulfillment.
4. Automated Technology & Consent
You acknowledge and consent that Napa DatAI, a secure Rust-based e-commerce platform may use automated technology, including automated text messages and email systems, to send communications. These systems may be provided by our service partners (Brevo for transactional email and SMS).
5. Data & Privacy
Your email address and phone number are used solely for sending you communications related to your account and orders. We do not share your contact information with third parties for marketing purposes. For complete information about how we collect, use, and protect your data, see our Privacy Policy.
6. Communication Preferences & Consent Records
We maintain records of:
- Your opt-in status for email and SMS communications
- The date and time you opted in
- Any confirmations you provide (e.g., SMS "YES" replies)
- Opt-out requests and the date they were processed
- The version of consent language you agreed to
These records are maintained for legal compliance and to respect your communication preferences.
7. Age Restriction
By opting in to communications, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction).
8. Support & Help
If you have questions about email communications:
- Click "Unsubscribe" at the bottom of any marketing email
- Email us at support@napadatai.com
- Visit our website at https://napadatai.app
If you have questions about SMS communications:
- Text "HELP" to the number that sent the SMS
- Email us at support@napadatai.com
- Visit our website at https://napadatai.app
9. Technical Issues with Communications
Email Issues: If you don't receive an expected email within 1 hour, check your spam folder. Legitimate Napa DatAI, a secure Rust-based e-commerce platform emails come from support@napadatai.com.
SMS Issues: If you don't receive an expected SMS within 4 hours, your mobile carrier may be filtering messages. Contact your carrier for assistance. If you receive duplicate SMS messages, reply "STOP" once and wait 24 hours for confirmation.
10. TCPA Compliance Notice (United States)
Napa DatAI, a secure Rust-based e-commerce platform complies with the Telephone Consumer Protection Act (TCPA) and all applicable SMS marketing regulations:
- You have provided written consent to receive SMS communications
- You can opt out at any time by replying "STOP"
- Consent is not required as a condition of purchase
- Our SMS sender ID is "R-Com"
- SMS messages originate from Brevo, our SMS service provider
11. Modifications to These Terms
We may update these Communication Terms at any time. Changes are effective upon posting to this page. Your continued use of our services after changes constitutes acceptance of modified terms. We will notify you of material changes via email.
12. Complete Agreement
These Email & SMS Communication Terms, along with our Privacy Policy and Terms of Service, constitute the complete agreement regarding all communications from Napa DatAI, a secure Rust-based e-commerce platform.
13. Contact Information & Preference Management
To update your communication preferences, click the "Communication Preferences" link at the bottom of any email from us. This will allow you to manage your email and SMS opt-in settings.
For questions about these Communication Terms or if you need additional assistance:
Napa DatAI, a secure Rust-based e-commerce platform Communication Support
Email: support@napadatai.com
Text: Reply HELP to any SMS message
Website: https://napadatai.app
SMS Service Provider: Brevo (Brevo US LLC)